Basil BASIL NOIR BUSINESS BAG

Many of the listed products and sizes are made to order. This information is specified in each product's details.

Made-to-order items are non-refundable. Instead, we will produce and ship a replacement piece at our own cost in the following cases:

• the parcel was lost by courier (proof will be provided by the courier after an investigation)
• you have received a wrong product (please inform us on the mistake and ship the item back within 14 days from its delivery following our return shipping instructions)
• you have received a defective item* (please inform us on the defect and ship the piece back within 14 days from its delivery following our return shipping instructions)

*Please note that we often use alternative finishing (raw edges, exposed seams, hand-dyed fabrics etc.) which is featured in product images and cannot be considered a defect. Please specify your claim in your request, and only ship the item back if we agree that it is defective and should be replaced)

We will make a financial refund in the following cases:

• the loss of the parcel has been investigated by the courier for more than 2 months, and you disagree to receive a replacement item
• we are unable to produce a replacement item (a reason will be provided)

For products that are in stock by the moment of your purchase, standard return terms are applied. The stock status of each product and size is specified in the product information. You will receive a full refund, excluding shipping cost, after sending a purchased item back, provided that it is unworn, undamaged and all the labels and packaging are kept. If you wish to receive a different size, please specify that in your request and we'll produce a replacement for you after receiving a return. 

Payment Methods

We gladly accept major credit and debit cards, including Visa, Mastercard, and American Express, alongside digital payment options such as Apple Pay, Shop Pay, and AfterPay (available in the US and Canada). PayPal is offered for customers in the US, UK, and Canada. Please note that prepaid gift cards, checks, and money orders are not supported at this time.

Shipping Destinations

Our products are available for delivery across the continental United States, Hawaii, Alaska, Puerto Rico, Canada, the United Kingdom, Ireland, the Netherlands, Australia, and France. Shipments to Hawaii, Alaska, Australia, and U.S. territories may take slightly longer to arrive. For security and reliability, we are unable to deliver to P.O. boxes or freight forwarding addresses, and cannot assume responsibility for parcels lost or damaged by such services.

Shipping Notes

Please be aware that fragrance items travel exclusively via ground shipping, and orders containing Retrospect are not eligible for expedited delivery.

Delivery Partners

We collaborate with a network of trusted global carriers, including DHL, FedEx 2-Day, USPS, CDL, Evri, DPD, and Passport, to ensure every package arrives safely and on time.